Training Programmes to develop the business and your people

Creating high performance teams

This programme explores the characteristics of a high performing team and gives delegates strategies to achieve and maintain this status. By the end of the day delegates will have a greater understanding of:

• the dynamics of high performing teams
• the mix of individuals required
• different types of personalities within a team
• working to individual strengths
• staying ahead of the pack
• managing change
• recognising the stages of development
• the components of an effective team
• creating a vision for the future

Leadership in organisations

Successful teams have successful leaders. Or is it the other way around? This programme gives delegates a greater understanding of:

• the range and impact of different leadership styles
• identifying and analysing personal styles
• the expectations of a leader
• effective delegation and empowerment
• motivational factors
• the differences between leadership and management
• creating a team vision

Team Leading

One of the most challenging roles in a business is that of Team leader. These people are the "lubrication" between the demands of the senior management and the expectations of the shop floor. Team leaders are influential in creating a productive and motivated workforce. This practical programme will give team leaders a greater clarity about:

• managing colleagues who may be friends
• the range of leadership styles and which style to use
• time management and meeting deadlines
• the art of delegation
• effective briefings and meetings
• effective communication skills
• motivational factors

Performance management and appraisals

This programme is relevant for those involved in managing performance of staff. Effective line managers should be able to assess objectively whether their team members are performing to the required standards. They should also know how to develop their staff to meet organisational goals. This programme gives a greater understanding of:

• the benefits of a performance management
• where "the appraisal" fits into this process
• creating the right environment to get the best from individuals
• managing performance process for your business
• identifying training needs
• delivering the training need
• succession management
• the art of feedback

Stress management

This programme is relevant for those who want to gain an insight into stress, how it affects individuals and how to manage it. Stress is part of life. We all need a bit of stress to get the best out of us, however too much stress is detrimental to individuals and the organisation. Getting the right balance is the key.

This programme will help individuals to identify:

• signs of stress in self and others
• causes of stress
• the affects of stress on individuals and business
• managing stress strategies
• setting clear boundaries
• creating a work life balance

Managing difficult people

Conflict will always occur within the team. How we manage this conflict determines whether the outcome is beneficial or detrimental to both individuals and the organisation. This programme will explore:

• the causes of conflict
• the purpose of conflict
• how different personalities react to conflict
• recognise a "difference of opinion" is just that!
• strategies to manage conflict
• creating a "win-win" environment
• balancing emotions and objectivity
• It is often not what you say, but how you say it..

Professional presentations

Love it or hate it, the ability to give a "professional presentation" is a useful skill set. Many organisations have an expectation that as staff become more senior they should be capable of giving a "Professional Presentation". Often it is not what you say, but how you say it, that gives credibility to your words.

This practical day will give delegates an opportunity to:

• identify the benefits of giving a professional presentation
• give a presentation in a safe environment
• receive constructive feedback
• observe the styles of other presenters and learn from them
• identify what makes a "professional presentation"
• understand the importance of preparation and how to do it
• identify strategies for managing nerves
• learn how to give a "polished performance"

Coaching in the work place

Coaching is a fantastic skill to help others develop. Today it is recognised as an effective way to develop individuals in a creative and time efficient way. This practical programme will help delegates explore the benefits of coaching. The programme is designed to help delegates identify:

• the differences between coaching and teaching
• when to coach and when to just tell!
• how to coach
• the benefits of coaching to individuals and the organisation
• the range of learning styles
• how to plan and manage a coaching programme

Time Management

A quick course for anyone who needs to make more time for themselves. This course gets participants on track to save time every week.

Participants will learn how to:

• Set effective goals
• Recognise time-stealers
• Handle emails and paperwork
• Prioritise
• Delegate up and down
• Manage interruptions
• Say 'no' without causing offence

Assertiveness - How to have a positive impact

This is a course about achieving desired results, having confidence to say what we think and at the same time maintaining positive relationships. It's for anyone who does not work on their own! Participants will:

• Take a personal assertiveness assessment
• Practice quick rapport building
• Making every conversation count
• Learn strategies for handling aggression and diffusing tension
• Know when to be passive and when to be Assertive

Negotiation and Infuluencing

Whatever our role, we negotiate and influence on a daily basis. We negotiate our needs or and the team's needs; the cost of goods and services from suppliers; or the terms and conditions of contracts with customers and clients. All this requires negotiation. This workshop will look at how we can negotiate successfully and have a positive influence on others. The programme covers:

• Simple plans to make before negotiation
• Pitfalls of 'positions' in negotiation
• Good customers, stakeholders, colleagues, partners or funders
• Creative solutions
• Thinking on the hoof
• Using emotions to negotiate.

Marketing and PR on a shoestring

A course for people with no formal marketing qualifications who need to stretch their marketing budget. This is a jargon free highly practical course, by the end of which participants will have the information to:

• Decide on their target market
• Design a powerful persuasive
• Make an informed choice of media-eg direct mail, advertising, on-line etc
• Understood the practicalities of different types of campaign
• Get free publicity
• Work with journalists.

Beyond equal opportunities

There's a strong business case for promoting diversity in the workplace-diversity of ideas, personalities, backgrounds. This course is for managers who want to harness the potential of diverse staff while implementing relevant legislation.

• The difference between equality and diversity
• An overview of the legal framework
• Hidden disadvantage

Management Qualifications and Accredited programmes

Chatsworth Training can provide programmes and qualifications accredited by the ILM (Institute of leadership and management). The most popular qualifications today are the NVQ's in:

Level 2 Award in Team Leading - aimed at practising team/cell leaders looking to develop consistent, competent performance at this level.

Level 3 Award in First Line Management - appropriate for practicing or aspiring first line managers to gain a solid foundation for their development as a manager.

Other qualifications available include:

• Customer Service
• Coaching in the workplace

There are also VRQ's (Vocationally Related Qualifications) available which tend to be quicker to complete.

Funding is often available to offset the cost of the programmes and we are happy to advise on this. Generally speaking we would need 6 or more delegates to make running a course viable.